My NewEgg Woes continue

I don't have anything else going on so I am updating on my power supply fiasco. So I had to ship the wrong one to California instead of Tennessee where it came from. They are paying for GROUND shipping....that's right, GROUND. Its due to arrive sometime next Tuesday or Wednesday. And apparently they will not ship me my new one until that one arrives back. Now here is where it gets fun. I am getting conflicting stories from their reps now. The first lady told me as soon as they checked their inventory and verified that they messed up they would overnight me the correct part. Fine, whats a day or two. NOW, another lady has told me that they will just refund my money back and make me purchase it again. I'm sorry, what?...how am I supposed to get the sale price and the free overnight shipping I was promised if you just refund my money.

Needless to say I replied in a not so nice manner saying that no one knew what they were talking about and to forward it to a hopefully more competent supervisor. If I don't get my desired result after this I am going to call and believe me when I tell you they don't want me to call. It's going to be like when I yelled at a ComCast supervisor all over again. (A long and brutal story of the worst cable company on the face of the earth)

I have been in the customer service industry and I know what is good and bad service. This is bad service without a doubt. The second they got the UPS tracking number of my returned package they should have turned around and shipped my correct item. This is completely their mess up and I can't believe I am having to wait almost two weeks for them to resolve it.

I can sorta understand their policy, because they are trying to prevent scams on their items, but I listed the model number on the box for them, and what I ordered. I promptly shipped it back to them and I have tried to be nice. Enough is enough though. They will rue the day! RUE IT I TELL YOU!